BitOasis contact number, email and official support channels
No BitOasis contact number for support appears on its home, About or Security pages; the official ways to reach BitOasis are live chat on the website and in the app, email to [email protected] and the help centre at support.bitoasis.net. If a call or message claims to come from BitOasis support, confirm it through one of these channels before acting on it.
Last reviewed .
Ways to reach support
BitOasis publishes three support channels. All three are written.
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Live chat
Start a chat from the chat button on the BitOasis website or in the app.
Website and appchat button
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Email
Write to [email protected] from the email address on your account. Do not put a password or a verification code in an email.
[email protected]support and complaints
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Help centre and tickets
The help centre at support.bitoasis.net has how-to articles in English and Arabic. If an article does not settle the matter, send a written request (a ticket) through the BitOasis support page.
support.bitoasis.netarticles and written requests
The pages read for this page give no support hours or response times. Before you write, check the frequently asked questions, the page on fees and charges, the BitOasis app page and BitOasis Learn.
Is there a BitOasis contact number?
No support phone number is published. None appears on the BitOasis home, About or Security pages, and WhatsApp is not among the accounts in the BitOasis website footer.
Treat any “BitOasis support number” or WhatsApp contact you find elsewhere as unconfirmed. It is not one of the official channels on this page.
If a call or message claims to come from BitOasis, confirm it through live chat or [email protected] before you share a code or a password, install an app or move any money. The pages read do not say what BitOasis staff will or will not ask you for.
- Support phone number
- None published
- Not among the official accounts
- To confirm a call or message
- Live chat or [email protected]
Complaints: steps and timelines
If support has not solved the problem, say that you are making a complaint. These are the published steps and time limits.
| Step | Time limit | Who acts |
|---|---|---|
| 1. Make the complaint | Any time | You, through the complaint form, the support page, [email protected] or live chat |
| 2. First resolution attempt | Within 3 business days | BitOasis |
| 3. Resolution | Within 3 weeks | BitOasis |
| 4. Final response | Within 6 weeks, and never beyond 50 days | Compliance Officer |
| 5. Referral to the regulator | If the complaint is still unresolved | You, to VARA |
Read from the BitOasis Complaints Handling Procedure on . Last reviewed .
The full complaints procedure says what to put in a complaint and how to take it to VARA.
Official domains and social accounts
Check the address bar before you sign in, and check the handle before you answer a message.
Domains
- bitoasis.net: website and account
- support.bitoasis.net: help centre
- learn.bitoasis.net: lessons and glossary
- blog.bitoasis.net: blog and newsletter
- api.bitoasis.net: API documentation
The address bitoasis.com redirects to bitoasis.net, and account verification emails may come from [email protected].
Social accounts
- X: x.com/bitoasis
- Facebook: facebook.com/bitoasis
- Instagram: instagram.com/bitoasismena
- LinkedIn: linkedin.com/company/bitoasis-technologies-fze
- YouTube: BitOasis channel on YouTube
- TikTok: tiktok.com/@bitoasis
- Telegram: t.me/BitOasisOfficial
BitOasis names no third party that is authorised to give support on its behalf.
Report fraud or a security issue
If you think someone else has got into your account, or you paid after a message that claimed to come from BitOasis, tell support at once by live chat or at [email protected]. A crypto transfer usually cannot be reversed once the network has confirmed it.
The page on security and fraud prevention explains how accounts are protected.
Found a vulnerability?
Security researchers report through the BitOasis bug bounty programme, which is hosted on YesWeHack.
Privacy requests
For a copy of your personal data, a correction or a deletion request, write to [email protected]. The Data Protection Officer answers data-subject requests within 30 days.
What is collected, and why, is in the privacy policy and data requests page.
Business, OTC and press enquiries
OTC enquiries start with the “Register Interest” control on the BitOasis OTC page (bitoasis.net/en/otc). That page, opened on , states a minimum transaction of USD 100,000 and requires Tier 2 verification. It shows no fee or spread.
No separate address for corporate accounts or for the press appears on the pages read. The published general address is [email protected].
Registered office and legal entity
BitOasis Technologies FZE is licensed by the Dubai Virtual Assets Regulatory Authority (VARA) for Broker-Dealer Services, VASP Licence reference VL/2024/11/001 (BitOasis Technologies FZE on the VARA public register).
The office is in Dubai Silicon Oasis. Whether it receives visitors is not published, so use a written channel first.
See the licence and regulator details, or read about BitOasis Technologies FZE and its owners.
| Legal entity | BitOasis Technologies FZE |
|---|---|
| Company licence | DIEZA licence no. 1462 Dubai Integrated Economic Zones Authority |
| Registered office | G-D, Flex, G078/G001F, Dubai Silicon Oasis, Dubai, UAE As shown on the VARA public register |
| Register status | Active |
| Last verified |
Write from the email address on your account and include any transaction ID.